DANVILLE—Did you feel satisfied about your latest Geisinger visit? If not, some patients might get some of their money back. Geisinger Health System President and CEO David Feinberg has unveiled what he says is the health system’s latest innovation. Feinberg said it’s called ProvenExperience.
According to Dr. Feinberg, it’s a program offering refunds to patients whose expectations weren’t met. A key component of the program is a patient app developed by Geisinger allowing certain surgery patients enrolled in the pilot to determine the amount of the refund they want based on their co-pay.
Feinberg introduced the program during a speech at the 2015 Press Ganey Executive Leadership Conference in Orlando, Fla. Tuesday. A pilot of the program has been introduced at Geisinger Medical Center. (Matt Catrillo)